We prepare balloons, flowers, cakes and other materials for your event date. This policy tells you what happens if your plans change.
Cancelling Your Booking
- Tell us by WhatsApp (+65 9271 2311) or e-mail as early as possible.
- The refund depends on the work and the materials that are already prepared or ordered for your event when you cancel.
- We confirm the refund amount to you in writing before we process it.
Changing Your Date or Design
- Tell us as early as possible.
- Changes depend on availability and on the materials that are already prepared.
- If the price changes, we confirm the difference with you first.
If We Cannot Deliver
If we cannot fulfil your booking, we refund the full amount you paid.
Damaged, Missing or Incorrect Items
- Tell us on the day of delivery. Send photos by WhatsApp.
- We replace the item or refund that item.
What This Policy Does Not Cover
- Small differences in colour, size or arrangement from the photos.
- Normal helium float time, and balloons that pop because of heat, sun, wind or handling after setup.
- Damage that guests or the venue cause after setup.
How We Pay Refunds
We refund to your original payment method through HitPay. The time you wait for the refund depends on your bank or card issuer.
Contact Us
Party Master Entertainment Pte. Ltd.
110 Lor 23 Geylang, Victory Centre, Singapore 388410
WhatsApp: +65 9271 2311
E-mail: partymastersingapore@gmail.com