These terms apply when you order from Party Master Entertainment Pte. Ltd. (“Party Master”, “we”, “us”) through partymastersingapore.com. When you place an order, you agree to these terms, our Delivery & Setup Policy and our Refund & Cancellation Policy.
Prices and Payment
- All prices are in Singapore dollars (S$).
- Delivery charges, where they apply, are shown at checkout.
- You pay online at checkout. Online payments are processed by HitPay, our secure payment provider. We do not receive or store your full card details.
- Your booking is confirmed when we receive your payment.
Orders and Availability
- Every booking depends on availability on your event date.
- After you order, we contact you to confirm your event date and the delivery and setup time.
- If we cannot fulfil your order, we tell you as soon as possible and refund the full amount you paid.
Custom Designs and Quotations
Custom events and designs are quoted separately. We confirm the design, the items and the price with you in writing (WhatsApp or e-mail) before your event. A quotation becomes a booking when you accept it and pay.
Products and Photos
- Photos on this website show examples of our work.
- Balloons, flowers and cakes are handmade or natural products. Colours, sizes and arrangements can be slightly different from the photos.
- If an item is not available, we contact you to agree a replacement or to refund that item.
Helium Balloons
- Helium latex balloons float for a few hours. Foil balloons float for approximately 1 to 5 days.
- Heat, direct sun, wind and handling make float time shorter and can cause balloons to pop. This is not a defect.
- Uninflated and broken balloons can cause choking. Keep them away from young children.
Your Venue
- Make sure that we can enter the venue at the agreed time.
- Get any approval that the venue needs (for example, from the condominium or mall management).
- If we cannot enter the venue at the agreed time, we agree a new time with you. Extra charges can apply. We tell you before we charge.
Rental Items
Rental items stay our property. Return them in the same condition. We can charge for rental items that are lost or damaged.
Photos of Our Setups
We can take photos of our setups for our portfolio and social media. Tell us before your event if you do not want us to share photos of your event.
Liability
We are not responsible for indirect loss. Our total responsibility for an order is limited to the amount you paid for that order, except where the law does not allow this limit.
Personal Data
We use your personal data as our Privacy Policy describes.
Changes to These Terms
We can update these terms. The terms on this page when you place your order apply to that order.
Governing Law
The laws of Singapore apply to these terms. The courts of Singapore have jurisdiction.
Contact Us
Party Master Entertainment Pte. Ltd.
110 Lor 23 Geylang, Victory Centre, Singapore 388410
WhatsApp: +65 9271 2311
E-mail: partymastersingapore@gmail.com